[Channel Maintenance] SUNX Announcement on TRX Withdrawal Channel Maintenance and Temporary Suspension

Dear SUNX Users,

SUNX will perform maintenance on the TRX withdrawal channel. TRX withdrawals will be temporarily suspended during maintenance. To help you plan your funds accordingly, please review the arrangements and precautions below.

1. Maintenance Arrangements

• Suspension date: October 30, 2026 (UTC+8, Beijing Time)
• Scope: TRX withdrawal channel
• Impact: TRX withdrawal requests cannot be submitted through this channel during maintenance.
• Resumption: Please follow subsequent SUNX official announcements and check the withdrawal page for updates on service availability.

2. Before the Channel Closes

If you need to withdraw TRX or use these funds in the near future, please plan ahead and pay attention to the channel closure schedule.

Before submitting a withdrawal request, carefully verify the asset, network, receiving address, and withdrawal amount.

Submitting a request does not mean that the withdrawal has been completed. Please refer to the status shown in your withdrawal history for the actual processing progress.

3. After the Channel Closes

The TRX withdrawal channel will be unavailable during maintenance. Please wait patiently for service to resume and avoid repeated operations or duplicate requests.

If you submitted a withdrawal request before the channel closed, you can check its progress in your withdrawal history. Do not assume that a request has succeeded, failed, or been canceled solely because a maintenance notice is displayed.

If a withdrawal status remains unchanged for an extended period or the displayed result does not match the actual receipt of funds, please contact SUNX official customer support and provide the following information:

• SUNX account UID;
• Request submission time and withdrawal amount;
• Screenshots of the withdrawal status or relevant pages;
• Transaction hash.

4. Service Resumption

Once the TRX withdrawal channel resumes service, please check the channel status and notices on the withdrawal page before submitting a request according to the on-screen instructions.

Any changes to the maintenance arrangements will be communicated promptly through SUNX official channels. Please stay informed.

5. Security Reminder

Please rely on SUNX official announcements and customer support channels. Beware of impersonators, fake service resumption notices, and scams requesting payment to “speed up withdrawals.”

When seeking assistance or submitting information for verification, never disclose your account password, SMS verification codes, private keys, or seed phrase to anyone.

We sincerely apologize for any inconvenience caused by this maintenance. Thank you for your understanding, patience, and support.

SUNX Global Operations Team

October 30, 2026