[Service Restoration Notice] SUNX Service Restoration and Special Compensation from the Security Protection Fund

Dear SUNX Users,

The services affected by the recent disruption have now been restored. SUNX sincerely apologizes for the impact on your trading and the inconvenience caused.

To protect affected users’ interests, SUNX will activate its Security Protection Fund to provide special compensation to users affected during the disruption. Details are as follows:

1. Disruption Period

All times below are UTC+8 (Beijing Time):

• Disruption began: October 20, 2026, at 23:00
• Disruption ended: October 21, 2026, at 10:45

2. Compensation for Users with Losses on Open Positions

For users who held positions during the disruption and incurred losses from stop-loss execution or forced liquidation as a result of this incident, SUNX will, upon verification:

• Refund all trading fees charged on the affected orders and compensate the corresponding losses;
• Provide an additional 200 USDT Futures Bonus.

3. Compensation for Users Unable to Take Profit or Close Positions

For users whose expected profits were reduced or could not be realized because this incident prevented normal take-profit execution or position closure, SUNX will review each affected order after the user closes the position, taking into account order records, operation records, and market conditions.

Upon verification, SUNX will reasonably assess and provide special compensation for the corresponding profit shortfall, together with an additional 100 USDT Futures Bonus.

4. Goodwill Bonus for Users Without Open Positions

Users who had logged in before the disruption but held no open positions may apply for a 50 USDT Futures Bonus through the official support email listed in this announcement.

5. Compensation Calculation Basis

Compensation will be calculated using the latest market price of the relevant trading pair at the time of service restoration as the reference, taking into account position direction, position size, take-profit and stop-loss settings, actual executions, and profit and loss records. Calculations will follow the principle of adopting the outcome more favorable to the user.

Where more than one reasonable calculation outcome exists for an affected order, SUNX will adopt the outcome more favorable to the user to protect their interests.

6. Application and Distribution

Please send your application to SUNX’s official support email: support@sunx.vip

Email subject: Disruption Compensation Application + UID

Please include:

• Your SUNX account UID;
• The compensation category you are applying for;
• Affected order IDs, trading pairs, and a description of the issue (not required for users without open positions);
• Relevant screenshots or operation records, if available.

Upon receiving applications, SUNX will review each case and communicate the outcome and compensation distribution arrangements by email.

Please do not include your account password, SMS verification codes, or any other verification codes in your email.

7. Additional Information

1. Compensation for the same affected order will not be counted more than once.
2. Futures Bonuses will be issued according to the applicable compensation category and cannot be combined across categories.
3. The scope of use, validity period, and other conditions of Futures Bonuses are subject to the instructions provided upon crediting.
4. Futures Bonuses and cash compensation will be listed separately for easy verification.

SUNX will continue strengthening system protection and service stability, and will carefully review and address every affected order. Thank you for your understanding, patience, and support.

SUNX Team

October 21, 2026