【Urgent Notice】APP System Service Disruption and Recovery Update

Dear SUNX Users,

At 23:00 on October 20, 2026 (UTC+8, Beijing Time), the SUNX technical team detected an abnormal traffic attack that disrupted some of the platform’s core services, affecting normal use for some users. Details are as follows:

1. Incident Overview

This abnormal traffic attack disrupted some of the platform’s core services. The technical team has confirmed the cause of the disruption and is working urgently to restore services. A specific restoration time has not yet been determined. Recovery progress and service restoration updates will be announced promptly through official SUNX channels.

2. Compensation and Resolution Measures

After services are restored, SUNX will review the impact of this disruption on users and announce compensation and related resolution measures as soon as possible.

3. Information for Affected Users

Affected users are advised to retain relevant order details, the times of their actions, and screenshots to assist with subsequent review and processing. If you need to report an issue, please contact us through official SUNX customer support channels.

We sincerely apologize for the inconvenience caused by this service disruption. Thank you for your understanding and patience.

SUNX Global Operations Team

October 21, 2026