Dear Users,
To safeguard assets, SUNX recently performed maintenance on certain on-chain wallets. On-chain deposit and withdrawal services will gradually resume starting at 21:30 on May 21, 2026 (UTC+8). Details are provided below.
I. Service Resumption Time
May 21, 2026, at 21:30 (UTC+8)
The relevant services will resume gradually. Please refer to their actual availability on the platform’s corresponding deposit and withdrawal pages.
II. Affected Orders and Compensation Arrangements
Deposit and withdrawal orders submitted during maintenance may have been affected. Relevant users are kindly asked to wait patiently for their assets to be credited.
To protect users’ interests, all affected users may apply to SUNX’s online customer support for compensation in the form of a 100 USDT bonus after their assets have been successfully credited.
The application requirements are as follows:
- Eligibility: Limited to deposit and withdrawal orders affected during maintenance.
- Application timing: Apply after the relevant assets have been successfully credited.
- Application limit: Each user may apply only once.
- Compensation crediting time: Subject to actual processing by customer support.
III. User Reminders
- Wait patiently for assets to be credited: Monitor the relevant orders and asset crediting status, and avoid repeating operations.
- Confirm service availability: Before initiating a new deposit or withdrawal, confirm whether services on the corresponding network have resumed.
- Apply through official customer support: If you meet the compensation conditions, submit your application through SUNX’s official online customer support. You may also contact online customer support to verify any questions about orders or asset crediting.
We appreciate your understanding regarding any inconvenience caused. Thank you for your continued understanding and support of SUNX!
SUNX Global Operations Team
May 21, 2026
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