【Wallet Maintenance】Wallet System Upgrade and Temporary Suspension of Withdrawals for Selected Assets

Dear Users,

To further improve wallet system stability and asset security, SUNX will perform wallet system maintenance and upgrades. Withdrawals for selected assets will be temporarily suspended during maintenance. Details are provided below.

I. Maintenance Schedule

• Start time: May 20, 2026, at 23:00 (UTC+8)
• Estimated maintenance duration: 1–3 hours
• Service resumption: Relevant services will resume after maintenance is completed and system stability is confirmed, without a separate announcement.

Please refer to the actual availability displayed on the platform’s withdrawal page for each asset.

II. Scope of Impact

1. Withdrawals for selected assets suspended: During wallet maintenance, withdrawals for selected assets will be temporarily suspended.
2. Deposits unaffected: Deposit services will remain available as normal.
3. Trading within the platform unaffected: Trading within the platform, contract trading, and other business functions will not be affected.
4. Submitted withdrawal requests may be affected: Requests may experience delayed reviews, review failures, failure of funds to arrive, or reduced network speeds. Please monitor request status and actual receipt of funds.

III. User Reminders

1. Plan asset operations in advance: If you need to withdraw assets, please make arrangements ahead of time to avoid disruption to normal use.
2. Do not withdraw during the suspension: Do not withdraw the relevant assets during maintenance.
3. Monitor withdrawal request status: For submitted requests, check their processing status promptly and avoid submitting duplicate requests before confirming the outcome.
4. Confirm service resumption: After maintenance is completed, confirm that withdrawals for the relevant asset are available before proceeding.
5. Verify through official customer support: If you have questions about withdrawal requests or the receipt of funds, contact SUNX through its official customer support channels.

IV. Service Resumption Details

This wallet system maintenance and restoration of stable operation are expected to take 1–3 hours. SUNX will restore the relevant services as soon as maintenance is completed and system stability is confirmed.

We sincerely apologize for any inconvenience caused and appreciate your understanding. Thank you for your continued understanding and support of SUNX!

SUNX Global Operations Team
May 20, 2026