【Compensation Notice】TOROUSDT Abnormal Market Conditions: Handling and Compensation Arrangements

Dear Users,

During 21:08–21:14 on May 15, 2026 (UTC+8), the SUNX risk management team detected abnormal price spikes and rapid price reversals in the TOROUSDT trading pair caused by a technical malfunction within the market maker’s team. Some users’ trades were affected.

SUNX remains committed to its “users first” principle. Users who incurred losses or experienced forced liquidation due to abnormal price fluctuations during this incident will receive full compensation and refunds of the related trading fees. The arrangements are as follows.

I. Scope of the Abnormal Market Conditions

• Trading pair: TOROUSDT
• Affected period: May 15, 2026, from 21:08 to 21:14 (UTC+8)
• Cause: Technical malfunction within the market maker’s team
• Market behavior: Abnormal price spikes and rapid price reversals

II. Compensation and Trading Fee Refunds

1. Full compensation for losses: Users who incurred losses or experienced forced liquidation due to this incident will receive full compensation.
2. Refunds of related trading fees: Related trading fees incurred during the abnormal market conditions will be refunded collectively.
3. Realized profits retained: The platform will not roll back orders or reclaim profits from users who realized profits during these market fluctuations.
4. Distribution arrangements: Compensation is expected to be distributed collectively after the review is completed. Relevant users are kindly asked to wait for the official notification.

III. Issue Handling and Follow-up Measures

The platform promptly conducted a technical investigation and addressed the relevant issues. It has also further strengthened its market-making and risk monitoring mechanisms to safeguard the stability of the trading environment.

If you have questions about this incident, compensation, or trading fee refunds, contact SUNX through its official customer support channels.

We sincerely apologize for the impact of these abnormal market conditions. Thank you for your understanding and support of SUNX.

SUNX Global Operations Team
May 15, 2026