【Incident Update】April 24 Market Data Service Disruption and Compensation Arrangements

Dear Users,

In the early hours of April 24, 2026, SUNX experienced disruptions to some market data services, resulting in interrupted or delayed market data for certain trading pairs. All market data services have now returned to normal.

We sincerely apologize for the impact of this incident. Details of the disruption and compensation arrangements are provided below.

1. Cause of the Disruption

The incident was caused by an abnormality in a third-party market data push service API, which prevented market data for certain trading pairs from updating normally or caused delays.

2. Incident Timeline

All times below are on April 24, 2026 (UTC+8):

3. Compensation Scope and Review Arrangements

For users affected during this market data service disruption, SUNX will review and process compensation applications based on the relevant order records and actual impact.

1. Take-Profit Set but Not Executed

If you had set a take-profit order but it was not successfully executed during the disruption, you may submit the order records and an explanation to apply for compensation. The platform will verify and process the application.

2. Unable to Manually Close a Position to Take Profit

If you had not set a take-profit order and were unable to manually close your position to take profit due to the market data interruption, you may submit the relevant trading records for review.

The platform will review the application using system records and market data after services resumed, and provide reasonable compensation for missed profits.

3. Losses Caused by Abnormal Market Data

If you incurred losses during the disruption due to this market data incident, the platform will verify the relevant orders and provide corresponding compensation.

4. How to Apply

Please send your compensation application to SUNX’s official customer support email:

support@sunx.vip

Suggested email subject: April 24 Market Data Incident Compensation Application—UID

Please include the following information where possible:

1. Account UID;
2. Relevant order IDs or order screenshots;
3. Trading pairs involved and the times of your actions;
4. A description of what happened and the specific impact;
5. Other records or supporting evidence that may assist verification.

The platform will process applications as soon as possible following review. Please do not include account passwords, SMS verification codes, Google Authenticator codes, or other security credentials in your email.

5. Compensation Terms

1. Review Basis: Compensation will be based on platform system records and market data after services resumed.
2. No Compensation for Abusive Arbitrage: Maliciously exploiting system abnormalities for arbitrage is excluded from this compensation program.
3. Result Inquiries: If you have questions about the review or compensation results, please contact the platform through the official customer support email for verification.
4. Applicable Rules: Compensation will be handled in accordance with this notice, relevant agreements, and applicable laws.

6. Improvements and Apology

SUNX will continue improving system stability and monitoring of third-party market data services to reduce the risk of similar incidents recurring.

We once again sincerely apologize for the inconvenience and impact caused by this disruption. Thank you for your understanding and support of SUNX.

SUNX Operations Team
April 24, 2026