【System Upgrade】Backend Maintenance Arrangements and Follow-up Compensation Information (2026-01-26)

Dear Users,

To further improve system performance, security, and overall service stability, SUNX will upgrade and maintain its product backend systems. Details are as follows.

1. Upgrade Time

January 26, 2026, at 15:30 (UTC+8)

The specific service restoration time will be announced separately based on actual progress. Please follow SUNX’s subsequent official announcements.

2. Upgrade Details

1. System Architecture Optimization: Improve the overall operational efficiency of backend systems.
2. Enhanced Stability and Security: Improve system operations and security protection capabilities.
3. Support for Future Feature Development: Provide more reliable technical support for product feature updates.

3. Impact During the Upgrade

During the upgrade, related product functions may experience:

• Temporary access restrictions;
• Delayed responses;
• Temporary interruption of some services.

Once the upgrade is complete, related functions will automatically return to normal. Please refer to the platform’s actual service status and subsequent restoration notices.

4. User Guidance

1. Plan Actions in Advance: Make arrangements according to your needs and, where possible, avoid critical operations during the upgrade.
2. Avoid Duplicate Requests: If you encounter delayed responses or operational errors, check the actual processing status first and avoid repeatedly submitting the same request.
3. Verify Results After Restoration: Once services resume, promptly review the relevant operation records and your account status.
4. Use Official Support Channels: If you have questions, please contact SUNX through its official customer support channels.

5. Follow-up Compensation Arrangements

Regarding compensation related to this upgrade and maintenance, the platform will formulate and publish a compensation plan once the system has stabilized.

Please refer to subsequent official announcements for the compensation scope, standards, and processing methods. Thank you for your patience.

We sincerely apologize for any inconvenience caused by this maintenance. Thank you for your understanding, support, and trust in SUNX.

SUNX Global Operations Team
January 26, 2026