Dear Users,
To further improve system stability and service quality, SUNX will perform brief maintenance on its trading and messaging systems on Thursday, December 25, 2025. System restarts will be involved. Please review the arrangements below and plan your trading accordingly.
1. Trading System Maintenance
- Maintenance Time: December 25, 2025, at 06:10 (UTC+8)
- Estimated Duration: 30–90 seconds
- Potential Impact: Some order placement attempts may fail during maintenance.
Funds frozen in connection with unsuccessful order placements will be automatically released by the system. This temporary freezing of funds will not itself cause any loss of funds.
2. Messaging System Maintenance
- Maintenance Time: December 25, 2025, at 06:20 (UTC+8)
- Estimated Duration: 30–90 seconds
- Impact: This messaging system maintenance will not affect futures trading.
3. User Reminders
- Plan your trading in advance: Review your positions and open orders, and arrange trading activities during the maintenance period accordingly.
- Avoid duplicate submissions: If an order fails or you encounter an abnormal response, check the order status before repeatedly submitting the same order within a short period.
- Verify processing results: After maintenance, promptly check your orders, trade history, and the release status of any related frozen funds.
- Report issues promptly: If you encounter any issues during maintenance or after services resume, contact SUNX through its official customer support channels for verification and assistance.
4. Service Restoration
Services will automatically return to normal after maintenance is completed. The durations above are estimates; please refer to the actual service restoration status.
Market prices may continue to fluctuate during maintenance. Please manage your risks in advance based on your positions.
We apologize for any inconvenience and thank you for your understanding and support of SUNX.
SUNX Global Operations Team
December 22, 2025
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