[Incident Resolution] FQS/USDT Abnormal Price Corrections and Loss Compensation

Dear Users,

SUNX recently detected abnormal candlestick data and execution prices for the FQS/USDT trading pair during certain periods. Following an investigation, the technical team confirmed that the issue was caused by an abnormality in market-making and order matching, resulting in discrepancies between some users’ trading records, unrealized profit and loss data, and actual market prices.

The platform has completed the relevant data corrections and system repairs. To maintain a fair trading environment, the cause and resolution arrangements are outlined below.

1. Cause and Impact

A brief failure to place market-making orders caused abnormal candlestick data and execution prices for certain FQS/USDT orders, resulting in unwarranted profits or losses.

2. Abnormal Profit Corrections

The platform will retrospectively review abnormal profits generated during the affected periods and recalculate them using the price before the abnormality occurred.

Any abnormal profits exceeding the recalculated amount will be automatically reversed by the system.

Affected users should check their trading records, profit and loss data, and account fund changes.

3. Compensation for Actual Losses

SUNX will provide full compensation for actual losses caused by this price abnormality during the affected periods.

Compensation will be credited to affected users’ funding accounts within 3 business days. Please monitor your accounts for receipt.

4. System Repairs and Follow-up Measures

The platform has completed the data corrections and system repairs related to this incident. It has also upgraded candlestick data monitoring and risk management mechanisms, adding multiple verification checks to reduce the risk of similar incidents recurring.

SUNX will continue monitoring market data and matching operations for the relevant trading pair and improving its incident detection and handling procedures.

5. User Reminders

1. Verify the corrections: Review the relevant orders, trade history, profit and loss data, and fund changes to confirm the actual correction results.
2. Monitor compensation payments: Affected users should check their funding accounts and verify receipt of compensation.
3. Contact official support: If you have questions about profit corrections, loss compensation, or account records, please contact SUNX through its official customer support channels and provide your UID, order number, and relevant screenshots to assist verification.

We sincerely apologize for the disruption caused by this incident. Thank you for your understanding, support, and trust in SUNX.

SUNX Global Operations Team
August 24, 2025