[System Maintenance] Database Version Upgrade and Service Impact Notice

Dear Users,

To optimize its infrastructure, SUNX will upgrade the database instances used by the platform on August 20 at 07:30 (GMT+8). The upgrade is expected to last approximately 30 minutes, during which some services may be affected. Please plan your activities in advance.

1. Upgrade Arrangements

• Start Time: August 20 at 07:30 (GMT+8)
• Estimated Duration: Approximately 30 minutes
• Upgrade Scope: Database instance version upgrade

This upgrade is limited to infrastructure optimization and does not involve changes to product features.

2. Potential Impact

During the upgrade, the system may experience:

1. Delayed page access or responses to operations;
2. Brief connection interruptions;
3. Temporary unavailability of some services.

Services will gradually return to normal after the upgrade is completed.

3. User Reminders

1. Plan ahead: Where possible, avoid using the system during maintenance. Make advance arrangements for any important operations.
2. Avoid duplicate submissions: If you encounter delayed responses or connection interruptions, confirm the actual processing result before submitting the same request again.
3. Check service restoration: After maintenance, review the relevant pages and operation records to confirm that services have recovered.
4. Follow official updates: Please monitor subsequent announcements or system status notifications for upgrade progress and service availability.

4. Customer Support

If you encounter any issues during or after maintenance, please contact the platform through SUNX’s official customer support channels.

Support Email: support@sunx.vip

We apologize for any inconvenience. Thank you for your understanding and support of SUNX.

SUNX Global Operations Team