[Network Maintenance] Polygon Network Upgrade and Suspension of Deposits and Withdrawals

Dear Users,

The Polygon network is undergoing the Heimdall V2 Migration upgrade. Widespread node synchronization issues are currently affecting network stability.

To safeguard users’ assets, SUNX will temporarily suspend deposits and withdrawals on the Polygon network. Details are as follows.

1. Scope of Impact

• Polygon Network Deposits: Suspended
• Polygon Network Withdrawals: Suspended

2. Service Restoration

SUNX will continue monitoring network synchronization and operations. Once the network is confirmed to be stable, the relevant services will reopen, and users will be promptly notified through official channels.

The restoration time will be announced separately based on network synchronization progress. Please follow subsequent announcements and check service availability on the relevant deposit and withdrawal pages.

3. User Reminders

1. Avoid deposits and withdrawals during the suspension: Do not deposit or withdraw through the Polygon network to avoid delayed crediting or other issues.
2. Check existing orders: If you have already submitted a related transaction, monitor its status and whether funds have arrived. Avoid duplicate operations before confirming the result.
3. Confirm service restoration: Before initiating a new deposit or withdrawal, confirm that services for the relevant network have resumed and verify the asset and receiving address.
4. Contact official support: If you have questions about maintenance arrangements or the receipt of funds, please contact SUNX through its official customer support channels.

We apologize for any inconvenience. Thank you for your understanding and support of SUNX.

SUNX Global Operations Team