[Support Maintenance] Online Support System Maintenance and Alternative Contact Method

Dear Users,

SUNX will begin maintenance on its online customer support system on June 17, 2025, at 16:20 (UTC+8). During maintenance, online support may be temporarily inaccessible. For inquiries or issue reports, please contact the platform through the official support email.

1. Maintenance Arrangements

• Start Time: June 17, 2025, at 16:20 (UTC+8)
• Maintenance Scope: Online customer support system
• Potential Impact: The online support interface may be temporarily inaccessible

2. Contact Method During Maintenance

Official Support Email: support@sunx.vip

To help us investigate and handle your request, please include:

1. Your SUNX UID;
2. A description of the issue and when it occurred;
3. Relevant order numbers or transaction hashes, if applicable;
4. Screenshots or other necessary supporting evidence.

Do not include your account password, SMS verification codes, email verification codes, or Google Authenticator codes in your email.

3. User Reminder

If online support cannot be opened during maintenance, please report your issue through the email address above and avoid submitting the same content repeatedly.

We apologize for any inconvenience. Thank you for your understanding and support of SUNX.

SUNX Global Operations Team
June 17, 2025