[Emergency Maintenance] Wallet System Upgrade and Impact on Deposit and Withdrawal Services

Dear Users,

SUNX will begin a wallet system upgrade and maintenance on June 13, 2025, at 15:00 (UTC+8). Deposit and withdrawal services may be affected during maintenance, and stable operation is expected to resume within 3–7 days. Please review the arrangements below and plan your fund transfers accordingly.

1. Maintenance Arrangements

• Start Time: June 13, 2025, at 15:00 (UTC+8)
• Maintenance Scope: Wallet system upgrade and maintenance
• Estimated Time to Restore Stable Operation: 3–7 days

This is an estimate. Actual restoration will depend on maintenance progress and platform service status.

2. Potential Impact

During maintenance, deposits and withdrawals may experience:

1. Delayed review or processing;
2. Unsuccessful reviews;
3. Funds not yet credited or received;
4. Slower network responses or processing.

Please monitor application statuses and actual receipt of funds. Funds not yet received do not necessarily mean that a transaction has failed.

3. User Reminders

1. Plan fund transfers carefully: Consider the impact of maintenance on deposit and withdrawal times. Avoid relying on immediate receipt of funds for subsequent operations.
2. Avoid duplicate submissions: If you have already initiated a deposit or withdrawal, verify its processing status before repeating the operation.
3. Retain relevant records: Keep order numbers, transaction hashes (if available), transfer receipts, and screenshots to assist verification.
4. Confirm service availability: Before initiating a new deposit or withdrawal, check the service status and on-page notices for the relevant asset and network.

4. Customer Support

If you have questions about deposits, withdrawals, or receipt of funds, please contact SUNX’s official online customer support.

If online support cannot be opened, please email: support@sunx.vip

Please include your UID, asset, network, order number or transaction hash, and a description of the issue to assist verification. Do not provide your account password or verification codes.

We sincerely apologize for the inconvenience caused by this maintenance. Thank you for your understanding and support of SUNX.

SUNX Global Operations Team
June 13, 2025