【User Guide】Account Registration and Identity Verification Procedures

Dear SUNX Users,

Hello!

To help users complete account registration and identity verification on SUNX more conveniently and become familiar with the relevant procedures, SUNX has prepared this account registration and identity verification guide.

This guide provides detailed instructions on account registration, identity verification, and solutions to common issues to help you complete the relevant procedures smoothly.

I. SUNX Account Registration

SUNX supports account registration using either a mobile phone number or an email address.

1. Registration Steps

Step 1: Access the Registration Page

Open the SUNX APP and tap the "Profile" icon in the upper-left corner to access the account page.

Step 2: Select a Registration Method

Choose to register using either your "Mobile Phone Number" or "Email Address".

Step 3: Enter Registration Information

Enter your mobile phone number or email address and provide the required information according to the on-screen instructions.

Step 4: Obtain and Enter the Verification Code

Request a verification code, then enter the code received via SMS or email to complete verification.

Step 5: Set a Login Password

Set your account login password according to the system instructions.

Step 6: Complete Registration

After confirming that all information is correct, follow the on-screen instructions to complete account registration.

【Account Registration Illustration】

2. What to Do If You Do Not Receive a Verification Code

If a new or existing user does not receive a verification code when using a mobile phone number or email address, please check the following:

1. Check SMS Messages: Check your mobile phone's SMS inbox for the verification code sent by the platform.
2. Check Email: Check your email inbox and spam or junk folder to see whether the verification email was filtered.
3. Contact Customer Support: If you still cannot find the verification code, please contact SUNX official online customer support for assistance.

II. SUNX Identity Verification Process

SUNX currently uses an automated identity verification review system. Users can submit valid identification documents and complete facial recognition by following the on-screen instructions.

1. Identity Verification Steps

Step 1: Access the Identity Verification Page

Log in to your SUNX account, tap the "Profile" icon in the upper-left corner, and select "Identity Verification".

Step 2: Start Identity Verification

On the identity verification page, tap "Start" and follow the system instructions.

Step 3: Select the ID Issuing Country and Document Type

Select the appropriate "ID Issuing Country" and "ID Type" based on your actual identification document.

Step 4: Scan Your Identification Document

Place your valid identification document completely within the designated scanning frame and follow the instructions to complete the scan.

Step 5: Complete Facial Recognition

Position your face within the designated scanning frame and follow the on-screen instructions to complete facial recognition.

Step 6: Submit and Await the Verification Result

After completing the document scan and facial recognition, follow the on-screen instructions to finish the verification process and wait for the system to return the result.

【Identity Verification Illustration】

III. What to Do If Identity Verification Fails

If the system indicates that identity verification has failed, please check whether the submitted identification information and verification procedures meet the requirements.

1. Check Identification Document Information

Please confirm the following:

1. Whether the submitted identification document is a valid document issued by the selected country or region.
2. Whether the selected document type matches the identification document submitted.
3. Whether the entire identification document is positioned within the designated scanning frame.
4. Whether the submitted document image is clear and the information can be properly recognized.

2. Check the Facial Recognition Environment

When completing facial recognition, please note the following:

1. Choose a well-lit environment whenever possible.
2. Ensure that your entire face is positioned within the designated scanning frame.
3. Follow the on-screen instructions to complete the required facial recognition procedures.

3. Resubmit Identity Verification

After completing the checks above, users may return to the "Identity Verification" page and resubmit their verification information according to the system instructions.

IV. Important Reminders

To ensure a smooth account registration and identity verification process, SUNX reminds all users to:

1. Carefully check your mobile phone number or email address during registration to ensure the information is accurate.
2. Keep your account login password and verification codes secure, and do not disclose your account information to others.
3. Use your own genuine and valid identification document for identity verification, and select the correct issuing country and document type.
4. Ensure that identification document scans and facial recognition images are clear and complete.
5. Contact SUNX official online customer support if you encounter any issues during registration or identity verification.

Platform features, operating interfaces, and identity verification procedures are subject to the information displayed in the SUNX APP.

SUNX will continue improving its account registration and identity verification services to provide users with a more convenient and stable experience.

Thank you for your continued trust and support!

SUNX Global Operations Team