Dear Users,
During the period from 21:08 to 21:14 (UTC+8) on May 15, 2026, the SUNX risk control team detected an abnormal market condition on the TOROUSDT trading pair caused by a technical issue from the market maker team, resulting in abnormal price spikes and rapid recovery movements that affected some users’ trades.
SUNX always adheres to the principle of “Users First.” For users who suffered losses or liquidations due to the abnormal market fluctuations during this period, the platform will provide full compensation and refund the related trading fees.
The specific handling measures are as follows:
- Users who incurred losses or liquidations due to this abnormal market event will receive full compensation;
- Related trading fees generated during the abnormal period will be fully refunded;
- Profitable trades during this market fluctuation will not be rolled back, and profits will not be reclaimed;
- Compensation will be distributed after the review process is completed. Please stay tuned for official announcements.
At present, the platform has completed the initial investigation and technical handling of the issue and will continue to strengthen market-making supervision and risk control mechanisms to ensure a stable trading environment.
We sincerely apologize for any inconvenience caused and appreciate your understanding and support.
SUNX Operations Team
May 15, 2026
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