SUNX Slippage Compensation Policy

Dear Users,

Hello.

To better safeguard user funds and enhance the trading experience, SUNX has fully optimized market depth and the matching engine. Meanwhile, the slippage and price-spike compensation policy caused by non-platform technical reasons has been adjusted.

Effective Time: December 1, 2025, 00:00 (UTC+8)

Users who need to apply for compensation may contact online customer service.

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1. Trigger Conditions

Under normal market volatility

(BTC & ETH price volatility < 1.5% within 1 minute; other tokens < 3%),

if the actual execution price deviates beyond the following thresholds when trading SUNX perpetual contracts, users may apply for compensation:

 • BTC Perpetual Contract: Price deviation > 0.02%

 • ETH Perpetual Contract: Price deviation > 0.05%

 • Other Perpetual Contracts: Price deviation > 0.1%

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2. Compensation Rules

 • Slippage compensation applies only to the user’s own orders, not copy trading.

 • Compensation is based solely on the slippage difference; no extra compensation is provided.

 • If the application meets the conditions, SUNX will compensate for the actual loss based on the price difference.

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3. Application & Distribution

 • Eligible users may apply via online customer service.

 • Each user may receive up to 5 slippage compensations per month.

 • Required proofs include: order screenshots, executed price, real-time price at the time, network diagnostics, video/screen recordings, etc.

 • After verification, compensation will be issued to the user’s account within 3 working days.

 • Maximum compensation amount: 1000 USDT per case per person.

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4. Notes

 • Slippage protection only applies to non-platform technical issues.

 • Large orders across multiple related accounts causing depth impact will not be compensated.

 • Oversized single orders (ETH > 500,000 USDT; BTC > 1,000,000 USDT) are not eligible.

 • Issues caused by user device or local network faults will not be compensated.

 • Applications submitted after 48 hours or without valid evidence will not be compensated.

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5. Additional Information

 • Executed price refers to the real-time theoretical execution price, not index or mark price.

 • Reference prices are based on the average from Binance and OKX; if both are abnormal, other major exchanges will be used.

 • Disputes or technical issues will be announced with the verified results and compensation plan.

 • In case of disagreement, the system’s automatic assessment shall prevail.

SUNX Exchange Operations Team