Dear users,
To continuously optimise the platform's trading products and maintain a fair and stable trading environment, SUNX detected an alert for abnormal price fluctuations in the FQSUSDT trading pair at 22:05 on 10 September 2025 (UTC+8).
To protect users' trading rights and interests and maintain the overall trading order of the platform, SUNX has decided to delist the FQSUSDT perpetual contract. The specific arrangements are as follows:
1. Trading Pair and Delisting Time
- Trading pair: FQSUSDT
- Contract type: Perpetual contract
- Time of abnormality alert: 22:05 on 10 September 2025 (UTC+8)
- Delisting time: Subject to the platform's actual delisting time
2. Arrangements Before Delisting
Users holding relevant positions or pending orders are requested to close positions and cancel unfilled orders themselves before the trading pair is officially delisted, to avoid any impact on your trading arrangements caused by the delisting.
After completing these actions, please promptly check your positions, orders and transaction records to confirm the actual processing results.
3. Arrangements After Delisting
After the trading pair is delisted, trading of the relevant contract will be suspended, and unfilled orders will no longer be supported for continued trading. The specific handling results for relevant orders and open positions shall be subject to the platform's actual execution records.
1. Compensation for Losses
For users who incurred trading losses during the period of abnormal price fluctuations, the platform will conduct verification based on the actual circumstances and provide compensation in accordance with the relevant handling plan.
The specific compensation amount and handling results shall be subject to the platform's verification results.
2. Handling of Abnormal Profits
For profits generated during this period of abnormal trading, the platform will handle them in accordance with the principle of full payment.
3. Handling of Positions and Orders
Relevant users are requested to promptly monitor their positions, orders and transaction records and check changes in their account assets. If you have any questions regarding order execution or asset settlement results, you may contact SUNX official customer service to request further verification.
4. Important Notes for Users
- Check transaction records promptly: Please monitor relevant FQSUSDT positions, orders, transactions and fund records to confirm the actual handling status.
- Pay attention to the impact of abnormal market conditions: Abnormal price fluctuations may affect order execution prices, margin levels and account risk. Please promptly check the relevant trading activity.
- Keep trading records properly: If abnormal losses or order disputes are involved, you are advised to retain order numbers, transaction records and relevant screenshots for subsequent verification.
- Pay attention to compensation results: Users eligible for loss compensation shall refer to the platform's actual verification and handling results.
- Consult through official channels: If you have any questions about the delisting arrangements, the handling of abnormal transactions or the compensation plan, please verify them through SUNX official customer support channels.
5. Risk Warning
Perpetual contracts are high-risk derivatives. Market fluctuations, changes in liquidity, leverage mechanisms and abnormal market conditions may all result in trading losses. Please fully understand the relevant trading rules and reasonably control your position and capital risks.
Regarding this abnormal price fluctuation incident involving FQSUSDT, SUNX will conduct an investigation based on the actual trading activity and implement the relevant compensation and payment arrangements in accordance with the published handling principles.
The rights and obligations of the platform and users, as well as the assumption of relevant responsibilities, shall be subject to the applicable agreements, trading rules and legal provisions.
SUNX will continue to improve its trading risk monitoring and abnormal market condition handling mechanisms, with the aim of maintaining an open, fair and just trading environment and safeguarding the platform's trading order.
We apologise for any inconvenience caused. Thank you for your understanding and support of SUNX.
SUNX Global Operations Team
10 September 2025
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